Pure EV Electic Scooter Warranty Extended For Battery, Motor & Controller: Improves After Sales Service Leave a comment

oi-Punith Bharadwaj

IIT Hyderabad-Incubated Startup, Pure EV announces an extension on the electric scooter warranty for new and existing customers. The company has increased the warranty period on several components of the electric scooter including the battery pack.

Pure EV New Warranty Period

The company currently offers two high-speed and low-speed electric scooters each category.

EPluto 7G & Etrance Neo (high-speed):

  • Battery warranty: 5 years
  • Motor warranty: 3 years
  • Controller warranty: 2 years

EPluto & Etrance+ (low-speed):

  • Battery warranty: 5 years
  • Motor warranty: 3 years
  • Controller warranty: 2 years

The company has decided to increase the warranties after evaluating the product via data analytics. The data points included real-life product performance of components over a range of 40,000kms. The company also considered customer and dealer feedback as well.

Additionally, the company has also launched a new AI-driven battery troubleshooting hardware called the BaTRics Faraday. This will help dealers to resolve battery related issues on Pure EV electric scooters, which significantly decreases the repair time.

Pure EV is looking to make its dealer partners sustainable by offering good margins, a detailed 120 days training at the factory and an enhanced warranty on the components of the electric scooter.

Currently, the brand has over 100 touchpoints across India and aims to rapidly expand catering to the growing demand. Pure EV has a current manufacturing capacity of 60,000 vehicles per year with in-house expertise in Lithium Battery technology, highly efficient controllers and motors

Dr Nishanth Dongari, Founder, Pure EV, said, “The entire EV components manufacturing ecosystem is at a nascent stage today in the country and PURE EV is working extensively for continuous improvements in the components design life and field reliability through our research centre at IIT Hyderabad. We have a strong R&D team in the entire power train components related to battery, motor and controller who work closely with our manufacturing and service teams and evaluating feedback from various stakeholders.”

Rohit Vadera, CEO, Pure EV, said, “We are delighted to announce that this extended warranty policy will also be applicable on a retrospective basis and all our existing customers can also avail of this policy. This increase in the warranty time period is an outcome of our years of comprehensive feedback evaluation mechanism through our customers and various other stakeholders. While this warranty policy is backed financially through our strong balance sheet, emphasis on factory training of our dealer’s service technicians and extensive investments in after-sales service infrastructure which is at par with the traditional ICE vehicles.”

Thoughts About The Pure EV Electic Scooter Warranty Extended

Pure EV has not only extended the warranty for new scooters but have given the benefit to the existing customers as well. This increases the value for money proposition by a significant margin for electric scooter owners in India. Kudos to Pure EV!

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Article Published On: Wednesday, July 28, 2021, 18:12 [IST]

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